Frequently Asked Questions

  • No referral needed. You can schedule directly through our website or by calling the office at 856-559-7616. We welcome self-referrals from patients across South Jersey and the greater Philadelphia area — for endocrinology, thyroid care, weight loss, menopause, and diabetes.

  • Most new patients are seen within the same week — often with next day available. We recommend gathering your prior records and labs before your visit to make the most of your time with Dr. Borensztein.

  • We're a Direct Care practice, which means no insurance billing, no 6-month wait, and no 10-minute appointments. You get same-week availability, 60–90 minute visits, and 24/7 direct access to Dr. Borensztein. Most traditional endocrinology practices can't offer any of that."

  • Dr. Borensztein provides expert care across the full spectrum of endocrine and hormonal conditions, including:

    Thyroid — Hypothyroidism, Hashimoto's thyroiditis, hyperthyroidism, Graves' disease, thyroid nodules, goiter, and thyroid cancer follow-up

    Diabetes & Metabolism — Type 1 and Type 2 diabetes, prediabetes, insulin resistance, metabolic syndrome, and CGM and insulin pump management

    Weight Management — Medical weight loss, obesity medicine, GLP-1 medication management (Wegovy, Zepbound, Ozempic), body composition analysis, and weight regain prevention

    Menopause & Hormones — Menopause and perimenopause, hormone replacement therapy (HRT), PCOS, low testosterone, irregular periods, and hormonal imbalance

    Adrenal & Pituitary — Adrenal adenomas, Cushing's syndrome, adrenal insufficiency, Addison's disease, pituitary adenomas, hyperprolactinemia, and acromegaly

    Bone & Calcium — Osteoporosis, osteopenia, hyperparathyroidism, vitamin D deficiency, hypercalcemia, and Paget's disease of bone

    Not sure if your condition is something we treat? Call us at 856-559-7616 or visit our Endocrine Care page for the full list. No referral needed to schedule.

  • Yes. Dr. Borensztein prescribes GLP-1 receptor agonists including Wegovy, Zepbound, Ozempic, and Mounjaro as part of personalized medical weight loss and diabetes treatment plans. These medications are prescribed based on your full medical history, labs, and goals — not a one-size-fits-all protocol. We also provide ongoing monitoring, dose adjustments, and prior authorization support to help you stay on track.

  • Members get unlimited visits, 24/7 direct text access to Dr. Borensztein, prior authorization support for medications and devices, and 50% off their first new patient visit. For patients managing ongoing conditions like thyroid disease, diabetes, or weight loss — it's the most cost-effective and highest-touch option we offer.

  • If your insurance plan has out-of-network coverage, you may be able to submit a receipt for the visit and obtain reimbursement for the fee paid. We are happy to provide you with the superbill for the visit, however, we cannot guarantee that you will receive reimbursement. You also may be able to use your HSA to pay for your visit. We advise that you call your insurance company to determine eligibility and requirements for out-of-network benefits and reimbursement. HSA and FSA cards are accepted directly at time of service."

  • In general, yes. It is always possible for insurance to deny payment for anything, and in rare instances insurance may deny payment for testing ordered by an “out of network provider”. If you are concerned about this it is best to call and ask your insurance company.

    We order labs through standard reference labs, so your insurance processes them normally

  • At this time we are accepting new Medicare patients on a limited basis. If you previously saw Dr. Borensztein at another office, please contact office for availability and wait list. We do not accept Medicaid. Medicare and Medicaid patients cannot enroll in the membership program.

  • We are accepting some Medicare Advantage plans on a limited basis. If you have previously seen her at other offices. Call us at 856-559-7616 to verify your specific plan before booking.

  • We typically see ages 16 and up, for any patient under the age of 18, we recommend calling our office to ensure we can provide the care you need.

  • We're located at 900 Haddon Avenue, Suite 409, Collingswood, NJ 08108 — easily accessible from Cherry Hill, Haddonfield, and the greater South Jersey area. Free on-site parking is available, including a dedicated handicap-accessible entrance. The PATCO Hi-Speedline station is also right at our door for patients commuting from Philadelphia or surrounding communities.

  • We reserve your appointment time exclusively for you. A credit card on file is required to confirm new patient appointments. If you need to cancel, we ask that you do so at least 48 hours in advance — cancellations made less than 48 hours before your appointment, or no-shows, may be subject to a $75 cancellation fee. We appreciate your understanding — this policy allows us to keep same-week availability open for all patients.